Delete your MOV account

MOV Cliente and MOV Driver · MOV is licensed by Lux Transfers Travel Solutions (AVENIDA SUBTIL - UNIPESSOAL LDA)

This is an English translation. If there is any difference, the Portuguese version prevails.

In the app (fastest)

1. Open the MOV Cliente or MOV Driver app and sign in to your account.
2. Go to Profile and tap Delete account.
3. Confirm. The account is deleted straight away and you are signed out.

Without the app

Write to suporte@luxtransfers.pt from your account's email (or give the registered phone number), with the subject "Delete account". We handle the request within 30 days.

What happens to the data

• Deleted: name, email, phone number, tax number (NIF), gender, profile photo, driver documents and access to the account.
• Kept for the legal period (10 years), without your contact details: rides, invoices and payments, due to tax obligations and the TVDE law.
• An account can't be deleted with a ride in progress, a scheduled booking or, for drivers, payouts still to be received.

See the Privacy Policy.